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FAQ

A list of our most Frequently Asked Questions organized by product details, shipping, etc... Can't find what you're looking for? We're an email away!

Product Questions

Do Big Picture Foods need to be refrigerated?

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Yes. Refrigeration keeps our items fresh. Cool temperatures help retain the live probiotic cultures created during fermentation. This ensures the maximum nutritional benefit, extends the shelf-life and preserves the taste and texture that make our products so special. It is important to note that natural fermentation is an incredibly robust preservation process so our products are actually quite stable in an ambient environment. Much like wine and cheese which are often left out to breathe before enjoying, the same can be true for our products. It is safe to leave them out and enjoy them when they reach room temperature. We do recommend placing all of our items back in the refrigerator when you're done.

What makes your foods "clean" ?

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Big Picture Foods have clean ingredient panels are contain NO GMOs, and nothing added. NO Emulsifiers, NO acids, NO preservatives. In fact, they contain just 4 ingredients: Deep Well Mineral Water, Unrefined Sea Salt (with trace minerals present), Organic Kosher Wine Vinegar, and our fermented Regenerative Organic produce. Can other specialty foods say the same?

Why do you use plastic packaging instead of glass?

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We think long and hard about the materials we use, how we use them and what will happen to them once they're no longer needed. The hard truth is all packaging material has their pros and cons. Ultimately, our decision came down to risk reduction. Retailers were not inclined to take our products in glass because of their placement in the produce/deli section of the store and the concern that glass can break causing danger if consumed and lots and lots of spoilage on their end.

Plastic is a lot lighter than glass which saves on transportation-related emissions. Lighter weight means less material, and less material means a smaller environmental footprint. We make an effort to use only recycled cardboard, cartons, corrugate, and our label is printed on recycled paper pulp. 

Until that "perfect package" comes along, the plastic used in our trays are marked and coded #1 (which is the most easily recycled), and we hope that if you can't reuse the container, you will recycle it.

We also chose a high-quality, BPA-NI grade to eliminate concerns about leaching.

Where can I find Big Picture products near me?

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We're working on adding a product locator to the website so you can find the store nearest you that carries the items you're looking for. Currently, you can find Big Picture Foods in the refrigerated set of more than 300 natural and independent grocers throughout the country. If you don't see us, please ask for it at your local grocery store and shoot us an email so we can let our sales team know where you want to see our products next!

Do you offer your products in Bulk?

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We expect to introduce our bulk program in early 2022 beginning with food service. If you're a Restaurant / Chef looking for better - you've come to the right place! Big Picture can elevate your offering and help to bring exciting, nutrient dense fermented foods to your menu. Please reach out directly at Hello@BigPictureFoods.com.

Online Orders

When will my online order ship?

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Orders placed before 1pm EST on Tuesday will ship the same week. Orders placed after 1pm EST on Tuesday will ship out the following Monday. Keep an eye out for disclaimers on our website that let you know if certain products may not be able to ship right away. You can also reach out to us at hello@bigpicturefoods.com if you have any questions or concerns about when your order will be processed and shipped. We are happy to help!

Where does BPF ship?

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We currently ship to residential/commercial addresses in all 48 continental states. Big Picture Foods does not currently ship to P.O. box addresses or addresses outside of the United States.

How can I change or update items in my order or my shipping address?

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If you would like to update or cancel your order, please reach out to us at hello@bigpicturefoods.com as soon as possible. Depending on when your order was placed, we can not always guarantee that your order is able to be updated or cancelled.


How does my order ship?

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All orders are shipped 2nd day delivery (either by FedEx ground or FedEx 2-day Air, depending on your proximity to our shipping facilities). All Big Picture products are shipped in temperature controlled envelopes with ice packs.


Our Impact

Are you a Certified B corporation?

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We're working towards it! Certifying as a B Corporation is a fancy way of saying - we’re not just doing this to make a living. B Corporations use business as a force for good, meeting the highest standards of verified social and environmental performance, public transparency, and legal accountability.

We're building towards the B Impact Assessment which evaluates how a company’s operations and business model impacts their workers, community, environment, and customers. From our supply chain and input materials to our charitable giving and employee benefits, we strive to meet the highest standards and seek that our performance become verified.

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